Q:  What is CIGNA's phone number? A:  1.800.877.4979

Q:  What is the CIGNA phone number for retirees who are living abroad? A:  903-892-8167

Q:  What phone number should I call to get a list of participating retail pharmacies in my area? A:  CIGNA Rx Prime: 1.800.622.5579 if you are a participant in Basic Plus Major Medical or Consumer Choice Health Plan. For participants in all other CIGNA plans call Medco Health 1.800.711.0924.

Q:  Who do I contact to get a list of CIGNA doctors in my area? A:  CIGNA Member Services at 1.800.244.6224.

Q:  What is "Tel Drug"? A:  Tel Drug is the CIGNA mail order prescription plan that is available to retirees who are enrolled in the Consumer Choice Health Plan. Retirees who are enrolled in the Basic Plus Major Medical plan do not have the option of using Tel Drug to get prescriptions. Retirees enrolled in any other CIGNA plan should use Medco Health for their mail order prescription plan.  Phone: 1.800.473.3455.

Q:  What is the phone number for Tel Drug? A:  1.800.835.3784

Q:  Why have I not received reimbursement for prescriptions purchased at a pharmacy? A:  If you are a Basic Plus Major Medical or Consumer Choice Health Plan participant and use a CIGNA participating pharmacy, CIGNA will process your prescription claims electronically. If you do not use a CIGNA participating pharmacy, send your paid pharmacy receipts along with a CIGNA Group Medical Direct Claim Form to CIGNA, using the address that is located on the reverse side of your CIGNA medical ID card. If you haven't received reimbursement from CIGNA within four weeks, please contact CIGNA to check on the claim status. For all other CIGNA plan participants, if you use a Medco Health participating pharmacy, Medco Health will process your prescription claim electronically. If you do not use a Medco Health participating pharmacy, contact Medco Health at 1.800.711.0924 to request a claim form. You will need to fill out the claim form, attach the pharmacy receipts and mail into Medco Health for reimbursement.

Q:  Why is CIGNA telling me that I don't have ANY prescription drug coverage? A:  If you are a participant in any CIGNA plan other than Basic Plus Major Medical or Consumer Choice Health Plan, you prescription drug coverage is with Medco Health. For participants in Basic Plus Major Medical or Consumer Choice Health Plan, prescription drug coverage is managed under CIGNA's medical system, not its pharmacy system. The pharmacy system WILL NOT recognize you as a participant, and will inform you that you are responsible for 100% of the cost of prescriptions. To ensure you receive correct information regarding prescription drug coverage as well as medical claims coverage, press option 2 (medical claims) when calling CIGNA at 1.800.244.6224.

Q:  How do I get CIGNA Group Medical Direct Claim Forms? A:  Several places. You can do one of the following: call CIGNA at 1.800.244.6224; print the form from the JMDirect Web site at http://www.myjmdirect.com/ or you can call the JMDirect Service Center at 1.888.709.4567.

Q:  Do I need to get new CIGNA Group Medical Direct Claim Forms each time I run out of the forms? Or can I simply make copies of the Claim Forms I already have? A:  It is acceptable for you to make your own copies of the CIGNA Group Medical Direct Claim Forms. Make sure you copy the front and back of the form.

Q:  Why do I still have to submit my Medicare Explanation of Benefits (EOBs) to CIGNA? A:  In order for the Medicare crossover to work, you must attach to a CIGNA Group Medical Direct Claim Form your first Medicare EOB during each calendar year. If you continue to receive requests from CIGNA for Medicare EOBs after you have already submitted your first Medicare EOB, please contact CIGNA at 1.800.244.6224 and have a customer service representative investigate the crossover and why it has not worked for you.

Q:  I have not received my CIGNA ID card. Who do I contact to verify proof of coverage? A:  Call 1.800.244.6224 and advise them of the retiree's Social Security Number. They can tell you when your ID card was mailed, confirm your address, order you a new ID card, or refer you back to the JMDirect Service Center if you need an address change or if you are not in the CIGNA system.

Q:  What is the phone number for the JMDirect Service Center? A:  1-888-709-4567

Q:  What is the Web site address for JMDirect? A:  http://www.myjmdirect.com/

Q:  I have not received invoice coupons to pay my monthly medical premiums. Who do I contact? A:  JMDirect at 1-888-709-4567.

Q:  Who do I contact if I have not received my pension check? A:  The Bank of New York at 1.800.634.7936.

Q:  If I have questions about (or need to change) my 401(k), what company and phone number do I call? A:  Fidelity at 1.800.835.5098.

Q:  How do I change my address? A:  In order to protect your privacy, it is company policy that all address changes be made in writing. The address change request must include your name, your Social Security number, your new address and a (the retiree's or the surviving spouse's) signature. Johns Manville will notify CIGNA and The Bank of New York of your new address. The form can be printed from the JMDirect Web site (My Retirement/Life Events/Change of Address). This form can be mailed or faxed to: JMDirect Imaging Processing Center, P.O. Box 53431, St. Petersburg, FL 33747-4310; Fax: 727-906-3700.